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1. Diagnostics For Windows 10 Home
2. Advanced Diagnostics Driver Download For Windows 10 32-bit
3. Advanced Diagnostics Driver Download For Windows 10

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To help diagnose enrollment or device management issues in Windows 10 devices managed by an MDM server, you can examine the MDM logs collected from the desktop or mobile device. The following sections describe the procedures for collecting MDM logs.

Download the MDM Diagnostic Information log from Windows 10 PCs

1. On your managed device go to Settings > Accounts > Access work or school.

2. Click your work or school account, then click Info.
   

3. At the bottom of the Settings page, click Create report.
   

4. A window opens that shows the path to the log files. Click Export.

5. In File Explorer, navigate to c:UsersPublicDocumentsMDMDiagnostics to see the report.

Collect logs directly from Windows 10 PCs

Starting with the Windows 10, version 1511, MDM logs are captured in the Event Viewer in the following location:

• Applications and Services Logs > Microsoft > Windows > DeviceManagement-Enterprise-Diagnostic-Provider

Here's a screenshot:

In this location, the Admin channel logs events by default. However, if you need more details logs you can enable Debug logs by choosing Show Analytic and Debug logs option in View menu in Event Viewer.

To collect Admin logs

1. Right click on the Admin node.
2. Select Save all events as.
3. Choose a location and enter a filename.
4. Click Save.
5. Choose Display information for these languages and then select English.
6. Click Ok.

For more detailed logging, you can enable Debug logs. Right click on the Debug node and then click Enable Log.

To collect Debug logs

1. Right click on the Debug node.
2. Select Save all events as.
3. Choose a location and enter a filename.
4. Click Save.
5. Choose Display information for these languages and then select English.
6. Click Ok.

You can open the log files (.evtx files) in the Event Viewer on a Windows 10 PC running the November 2015 update.

Collect logs remotely from Windows 10 PCs

When the PC is already enrolled in MDM, you can remotely collect logs from the PC through the MDM channel if your MDM server supports this. The DiagnosticLog CSP can be used to enable an event viewer channel by full name. Here are the Event Viewer names for the Admin and Debug channels:

• Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider%2FAdmin
• Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider%2FDebug

Example: Enable the Debug channel logging

Example: Export the Debug logs

Collect logs from Windows 10 Mobile devices

Since there is no Event Viewer in Windows 10 Mobile, you can use the Field Medic app to collect logs.

To collect logs manually

1. Download and install the Field Medic app from the store.

2. Open the Field Medic app and then click on Advanced.

3. Click on Choose with ETW provider to use.

4. Check Enterprise and un-check the rest.

5. In the app, click on Start Logging and then perform the operation that you want to troubleshoot.

6. When the operation is done, click on Stop Logging.

7. Save the logs. They will be stored in the Field Medic log location on the device.

8. You can send the logs via email by attaching the files from Documents > Field Medic > Reports > ... folder.

The following table contains a list of common providers and their corresponding GUIDs.

Collect logs remotely from Windows 10 Holographic or Windows 10 Mobile devices

For holographic or mobile devices already enrolled in MDM, you can remotely collect MDM logs through the MDM channel using the DiagnosticLog CSP.

You can use the DiagnosticLog CSP to enable the ETW provider. The provider ID is 3DA494E4-0FE2-415C-B895-FB5265C5C83B. The following examples show how to enable the ETW provider:

Diagnostics For Windows 10 Home

Add a collector node

Advanced Diagnostics Driver Download For Windows 10 32-bit

Add the ETW provider to the trace

Start collector trace logging

Stop collector trace logging

After the logs are collected on the device, you can retrieve the files through the MDM channel using the FileDownload portion of the DiagnosticLog CSP. For details, see DiagnosticLog CSP.

View logs

For best results, ensure that the PC or VM on which you are viewing logs matches the build of the OS from which the logs were collected.

Advanced Diagnostics Driver Download For Windows 10

1. Open eventvwr.msc.

2. Right-click on Event Viewer(Local) and select Open Saved Log.

3. Navigate to the etl file that you got from the device and then open the file.

4. Click Yes when prompted to save it to the new log format.

5. The new view contains traces from the channel. Click on Filter Current Log from the Actions menu.

6. Add a filter to Event sources by selecting DeviceManagement-EnterpriseDiagnostics-Provider and click OK.

7. Now you are ready to start reviewing the logs.

Collect device state data

Here's an example of how to collect current MDM device state data using the DiagnosticLog CSP, version 1.3, which was added in Windows 10, version 1607. You can collect the file from the device using the same FileDownload node in the CSP as you do for the etl files.